• How do I know that the carpet I receive meets burn requirements?
  All orders are shipped with a certificate of conformance or FAA Form 8110-3 certification provided by manufacturer of carpet.
   
• How long after submitting a PO will it take to ship my order?
  Our standard turnaround time is 14 days after receipt of your PO.
   
• Do you offer AOG service?
  Yes, Ser-Mat Corp. provides AOG services.
   
• How are carpet segments identified?
  Ser-Mat Corp. identifies each segment with a part number, date of fabrication and directional arrows. If necessary, segments can be customized with other information such as P.O. #, etc.
   
• How do I know where the individual carpet segments go on my aircraft?
  Each ship set is accompanied by a detailed interior carpet LOPA identifying where each carpet segment is placed on the aircraft.
   
• Will Ser-Mat Corp. measure my aircraft and create a custom ship set?
  Yes, Ser-Mat Corp. will measure and develop an optimal layout plan for your aircraft. Our proprietary methodology is designed to avoid trapping carpet under dividers, lavatories, or monuments and to ensure quick replacement of any carpet segment. Arrangements must be made in advance. Non-reoccurring charges apply.
   
• Why is it important to serge the edges of the carpet?
  Serging the carpet provides a better overall appearance and helps prevent the carpet ends from fraying and pulling, extending the longevity of your carpet.
   
• Does serging thread require burn certification?
  As per the FAA advisory 25-17 (section B 2), carpet may be burn tested without thread. Please see FAA Advisory Circular (25-17) for more information.
   
• How is payment handled?
  All orders are C.O.D. or by proforma invoice. Major credit cards and wire transfers accepted.
   
• Will Ser-Mat Corp. install the carpet on my aircraft?
  Ser-Mat Corp. currently does not provide installation services.
   
• What is the best way to keep carpet segments in place?
  High quality double-sided tape is best for holding down carpet on airplanes.
   
• My aircraft was reconfigured and just needs carpet to fill in a few areas. Can Ser-Mat Corp. provide carpet segments for me?
  Yes, Ser-Mat Corp. can often match the existing carpet. Please provide us the manufacturer part number and yardage needed..

If you have any questions or would like more information, please contact us at 800-783-3104, email us, or use our online request form.